c bajje Privacy Policy

1 Introduction

c bajje takes the personal information of all its members very seriously. This privacy policy describes what kind of information is collected about you when you use the c bajje platform — from visiting the website to creating an account, making a deposit, playing games, or contacting customer support — as well as how that information is processed and kept secure.

This policy is an integral part of c bajje's Terms and Conditions. By continuing to use the platform, you are considered to have accepted the terms set out in this privacy policy. If you disagree with any part of this policy, please contact us before using the platform.

2 Information We Collect

c bajje may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Address and location

2.2 Contact Information

• Email address
• Mobile number
• Live chat message history

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Transaction history and amounts
• Withdrawal request details

2.4 Usage Information

• Game play history, bets, and results
• Time spent on the platform and pages visited
• Device type, operating system, and browser information
• IP address and location data

3 How We Collect Information

c bajje collects information through various methods:

3.1 Information Provided Directly

You provide information directly when you register an account, fill out a form, complete a deposit or withdrawal, or contact the customer support team. You are clearly informed when this information is collected, and we aim to keep the required information to a minimum.

3.2 Automatically Collected Information

When you browse the c bajje platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your device information, browsing patterns, and session data.

3.3 From Third-Party Sources

For the purpose of identity verification and fraud prevention, c bajje may verify information through legitimate third-party services. In such cases, only the minimum necessary information is used.

4 How We Use Your Information

c bajje uses collected information for the following purposes:

4.1 Providing and Operating Services

• To create and manage your account
• To process deposits and withdrawals
• To provide gaming services and bonus benefits
• To deliver customer support and technical assistance

4.2 Security and Compliance

• To verify identity and confirm age (all members must be 21 years of age or older)
• To detect and prevent fraud, money laundering, and other illegal activities
• To ensure account security

4.3 Personalised Experience

By analysing your usage patterns, c bajje can offer more relevant promotions, game recommendations, and service improvements. Under the Responsible Gaming policy, this information is also used to monitor your gaming behaviour and take precautionary steps when needed.

4.4 Communication and Notifications

Important account updates, transaction confirmations, and service-related information may be sent to your registered email or mobile number. You can opt out of promotional communications at any time.

5 Data Storage and Security

c bajje uses industry-standard security technology to protect your personal information. All data is transferred via SSL encryption and remains encrypted when stored on servers.

5.1 Security Measures

• SSL/TLS encryption — on all data transfers
• Firewall and intrusion detection systems
• Regular security audits
• Restricted access — only authorised staff can view data
• Two-factor authentication (OTP)

5.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Records of financial transactions are generally required to be kept for an extended period.

6 Sharing Information with Third Parties

c bajje never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may need to be shared in specific circumstances:

6.1 Service Partners

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners are obligated to comply with c bajje's privacy standards.

6.2 Legal Obligations

If c bajje is required to provide information under a court order, a lawful request from an investigative authority, or applicable law, it will comply. Where possible, we will try to notify you in advance.

6.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in a timely manner, and you will be able to request deletion of your data before the new policy takes effect.

7 Cookies Policy

The c bajje platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor and improve platform performance.

7.2 Cookie Controls

You can disable cookies from your browser settings, but doing so may affect some platform features. Disabling essential cookies may prevent you from logging in properly.

8 Your Rights

c bajje recognises the following rights of each member regarding their information:

• Right of access: You can find out what information c bajje holds about you.
• Right of rectification: You can request that incorrect or outdated information be updated or corrected.
• Right of erasure: You can request deletion of information that is not required beyond legal obligations.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to portability: You can request a copy of your data in a specified format.
• Right to opt out: You can withdraw from marketing communications at any time.

9 Protection of Minors

c bajje strictly does not permit anyone under the age of 21 to use the platform. Age is verified at the time of account registration, and additional verification through ID is carried out in cases of doubt.

c bajje does not knowingly collect, process, or store the personal information of any minor. If it becomes known that an account holder is under 21, the account will be closed immediately and the associated information will be deleted.

For more details on responsible gaming, please read c bajje's Responsible Gaming page.

10 Changes to This Policy

c bajje may update this privacy policy from time to time. Members will be notified of any significant changes by email or through a notice on the platform.

Continued use of the platform after any changes will be taken as acceptance of the new policy. We therefore recommend checking this page regularly. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact the c bajje customer support team. Our support team is available 7 days a week, 24 hours a day, in both Bengali and English.

11.1 Contact Methods

• Live Chat — log in to the platform and chat directly
• Email: [email protected]

For general information about c bajje, visit our About Us page. For answers to common questions, check our FAQ section, where most general questions are answered.